Coronavirus Information

Updated 24/03/2020

brm parts drop off

As the government has now increased restrictions on the country, we have taken further action to protect customers and staff from infection.

Whilst we remain open for business, our doors are now closed to reduce customer contact.

As before, please call ahead (01325 378552) with any spare parts requirements.

We will now pick and pack all orders and leave them in our designated pick-up/drop off point at the side of the main building.

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Updated 21/03/2020

With the ongoing and ever evolving international emergency gripping the country, BRM will do all we can keep our services available to you where possible. We are closely following government guidelines for the Coronavirus and trying to protect both our staff and our customers.

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Parts

We are therefore asking customers requiring parts to call our parts department in advance. We can then determine if we have the parts in stock or would need to place an order for you. If in stock we can have them picked and ready for collection. This will avoid unnecessary visits and minimise the social interaction between staff and customers. Please keep a safe distance from others and remain in the showroom area on your visits. Do not enter the stores area or parts office. Hand washing facilities are available so please use as required.

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Sales

The BRM sales team will no longer be calling onto farms in person and will work from home or our office for the foreseeable future. Please call or email them with any enquiries.

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Service

Our technicians are still working but we’re trying to keep contact with them to a minimum. We will try to keep farm visits to essential ones and ask customers to bring machinery to us for repair where possible. Please call us when your problem arises to discuss how to proceed. We also ask that you do not enter the workshop without express permission from the service manager.

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Please bear in mind that because we remain open to the public, it would be advisable to avoid coming here if you are aged over 70, have an underlying health condition or are pregnant.

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Although our suppliers are doing their best to keep parts coming the situation is becoming ever more difficult and we can expect some delays. Please be patient. If we all work together, we’ll get through this difficult time with the minimum disruption and keep doing our bit to help production of food for the nation.

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